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Find answers to frequently asked questions, implementation guides, and contact our team of specialists.

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Getting Started

Set up your account and get started with Divinci AI in minutes.

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Train Your AI

Learn how to effectively train your AI with optimal data preparation and best practices.

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Getting Started

Everything you need to know to start building with Divinci AI

1

Create Your Account

Sign up for a Divinci AI account to get started. Choose the subscription plan that fits your needs and begin your AI journey.

Sign Up Guide
2

Define Your AI's Purpose

Clarify the specific role and functionality you want your AI to have. This helps in training and optimization for your use case.

Purpose Definition Guide
3

Upload Training Materials

Provide relevant documents, data, and knowledge sources to train your AI's understanding and capabilities.

Data Preparation Guide
4

Train & Test Your AI

Initiate the training process and test your AI's responses to ensure accuracy and relevance for your specific domain.

Training Best Practices
5

Deploy Your AI

Integrate your AI into your website, application, or other platforms using our flexible deployment options.

Deployment Guide

Language Model Compatibility

Comprehensive overview of supported language models across all major AI providers

Universal Model Support

Our platform provides unified APIs and governance frameworks that work seamlessly across all major AI providers, enabling you to switch between models or use multiple providers simultaneously based on your specific use case requirements.

Fine-Tuning Support

OpenAI:
GPT-4o • GPT-4o mini • GPT-3.5 Turbo
AWS Bedrock:
Claude 3 Haiku • Llama 3.2 series • Amazon Titan • Nova
Google Vertex AI:
Gemini 2.0 Flash • Gemini 2.5 models (multimodal)
Cloudflare Workers AI:
Mistral • Llama • Gemma models (via LoRA)

Base Models Available

OpenAI:
GPT-4o series • o3/o3-pro reasoning • DALL-E 3 • Sora
AWS Bedrock:
100+ models: Claude 3.7 • Llama 4 • Jamba 1.5
Google Vertex AI:
200+ models: Gemini 2.5 • Imagen 4 • Veo
Cloudflare Workers AI:
Llama 4 Scout • DeepSeek R1 • Qwen • Mistral

Contact Our Support Team

Get personalized help from our expert support team

Submit a Support Request

Contact Information

Email Support

support@divinci.ai

Live Chat

For immediate assistance

Community

Divinci Forum

Support Hours

Support TierHoursResponse Time
Standard SupportMonday-Friday<br>9am-5pm PT24 hours
Professional SupportMonday-Friday<br>9am-5pm PT8 hours
Enterprise Support24&#x2F;7&#x2F;3651-4 hours

Frequently Asked Questions

How does Divinci AI differ from other AI platforms?

Divinci AI stands out through its customizable AI creation process, allowing users to build specialized AI models without technical expertise. Our platform focuses on domain-specific knowledge integration, ethical AI development, and seamless multi-platform deployment.

Unlike general-purpose AI systems, Divinci creates models that are deeply knowledgeable about your specific domain, ensuring more accurate and relevant responses for your use case.

What types of data can I use to train my AI?

Divinci AI supports various data types for training, including:

  • Text documents (PDF, DOCX, TXT)
  • FAQs and knowledge bases
  • Product catalogs and specifications
  • Process documentation and guidelines
  • Structured datasets (CSV, JSON)
  • Website content (via crawling)

All training data must comply with our content policies and should not include confidential or sensitive personal information unless you&#x27;re using our secure enterprise option with privacy guarantees.

How long does the AI training process take?

Training duration depends on the volume and complexity of your data:

  • Basic models (under 100MB of data): 30-60 minutes
  • Standard models (100MB-1GB): 2-4 hours
  • Comprehensive models (1GB-5GB): 4-12 hours
  • Enterprise models (5GB+): Custom timeframes

Our platform provides real-time progress updates and notifications when training is complete. You can continue using the platform during training, and incremental training updates typically take less time than initial training.

Can I integrate my Divinci AI with existing systems?

Yes, Divinci AI provides multiple integration options:

  • API Integration: RESTful API for custom applications
  • Web Widgets: Embeddable chat interfaces for websites
  • Mobile SDK: Native integration for iOS and Android apps
  • Pre-built Connectors: For platforms like Slack, Microsoft Teams, Zendesk, and Salesforce
  • Webhook Support: For event-based integration flows

Our Developer Hub provides detailed documentation, code samples, and integration guides for all supported platforms.

How secure is my data with Divinci AI?

Divinci AI implements robust security measures including:

  • Data Encryption: All data is encrypted in transit and at rest
  • Role-Based Access: Granular permission controls
  • SOC 2 Compliance: Regular security audits
  • Data Isolation: Your training data is used only for your AI models
  • Private Cloud Options: For enterprise customers with enhanced security requirements

For more information, please review our Privacy Policy and Security Documentation.

What kind of support do you offer?

We offer tiered support options to match your needs:

  • Standard Support: Email support with 24-hour response time (included with Basic plan)
  • Professional Support: Priority email and chat support with 8-hour response time (included with Professional plan)
  • Enterprise Support: 24/7 support with dedicated account manager, 1-4 hour response time, and custom SLAs (included with Enterprise plan)

All customers have access to our documentation, knowledge base, community forums, and regular webinars.

Still Need Help?

Our team of specialists is here to help you succeed with Divinci AI.

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